Introducing
Dream 4
- Help Desk
- Assets
- Academy
- Commerce
Four modules. One platform. Free.
Dream 4
Everything your IT team runs on, organized into four.
Help Desk, Assets, Academy and Commerce, for teams managing devices, support and repair. Support your team, manage your fleet and build your skills, with Commerce coming soon. The software costs nothing. See what’s new since Dream 3.
The four modules
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Explore Help Desk
01 Help Desk
Support that starts with the device.
Helpdesk, vendor and internal tickets in one queue, each tied to the exact device, with repairs, parts and warranty status kept inside the ticket.
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Explore Assets
02 Assets
Every device, from intake to disposal.
Intake, assignment, transfers and disposal on one timeline, with live status from Google Admin and Intune and bulk actions across the fleet.
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Explore Academy
03 Academy
Google skills for your whole district.
Self-paced professional development in Google Admin console and Google Workspace, for classroom teachers, IT teams and support staff.
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Explore Commerce
04 Commerce Coming soon
Buying parts and assets, coming to Dream.
Coming soon: shop and order Vivacity inventory inside Dream, with reps able to walk you through orders. Optional, never required.
What’s new
What's new in Dream 4
What you had before, and what you get now.
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Assets
Your whole fleet, not just Chromebooks.
Dream 3
Built around Chromebooks, with GAC sync as the main data source. Limited bulk actions and no manual path for other device types.
Dream 4
- Manage Apple, Microsoft and other OEM devices with standard or custom categories
- Add multiple assets at once and track warranty dates
- Bulk assignment by CSV upload, with problem rows flagged before anything changes
- Connect assets to licenses, vendors and funding sources
- A refreshed Assets page
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Help Desk
Simpler, and more capable.
Dream 3
Tickets and repairs lived in separate places with muddled terminology. Creating a ticket was clunky, especially tying it to an asset, with limited ways to organize and prioritize work.
Dream 4
- A rebuilt, easier Tickets experience, with repairs as child records of tickets
- Priority levels, custom categories and tags
- Sub-tasks, plus time tracking for repair techs
- Notifications by email, in-app and browser push for requesters and technicians
- Satisfaction surveys to close the loop
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Sign-up
Up and running in under 2 minutes.
Dream 3
Manual approval and an allow-list, plus an invite flow that could create duplicate orgs. Getting started needed Vivacity involvement.
Dream 4
- Self-serve sign-up, core setup in under 2 minutes, no Vivacity involvement
- Open to any domain except a block-list
- Sign in with Google, Microsoft or email
- Welcome email, first-login modal and a 6-step onboarding checklist
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Access
One login for every Dream account you manage.
Dream 3
One login per account.
Dream 4
- Delegated Access: one login across multiple Dream accounts
- A quick account switcher and a Google-style account chooser
- Invite people who already have a Dream account
- Existing users can create a new account and become its Super Admin
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Google admin controls
Bulk action on Google devices, without leaving Dream.
Dream 3
GAC sync for inventory and device data.
Dream 4
- Bulk actions inside Dream: Move OU, Disable, Deprovision and field updates
- Usage and login reporting
- Super Admins are prompted to sync with Google Admin Console during onboarding
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Navigation
A dashboard for each part of the platform.
Dream 3
Page-by-page navigation without a clear product structure.
Dream 4
Four color-coded sections, each with its own dashboard:
- Help Desk
- Assets
- Academy
- Commerce
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Commerce Coming soon
Shop and order, in the platform.
Dream 3
Not available.
Dream 4
Coming soon, teased in the Commerce section. When it launches, free Dream users can shop and order Vivacity inventory in the platform, and reps can walk customers through orders.